Remove the cap and red stopper from your bottle of Prep & Remove Lacquer Remover or Strengthening Lacquer Remover and replace with pump. Once pump is screwed securely onto the bottle unlock the pump by turning in a clockwise direction until you feel it give a little. Once unlocked, open the clear top lid, place a cotton round over the well of the pump and push down to saturate cotton with remover. To lock pump, turn counter-clockwise then push down to make sure it is no longer in the unlocked position.
My 1st order came and the pump did not work. I contacted customer service and they sent another pump out right away. My new pump works great! I feel like I'm at the spa getting my nails done. So glad I found Londontown! I was getting my nails done every few weeks but that was expensive and sometimes my girl wasn't in when I needed them done. Now I'm just doing them for myself and I love it!!
I have not been able to make the pump work, tried all the recommendations
Thanks for sharing your experience with the Lacquer Remover Pump, GA. We're sorry to hear you're having trouble getting the pump mechanism to work properly despite trying the recommended solutions. Our customer service team has reached out to you via email to help resolve this issue and ensure you get a fully functional product.
This pump helps to dispense the exact amount of remover needed for each cotton. It helps to minimize waste and spills for product. Was a little tricky to figure out at first, but once that was done it works great. Be sure to relock the pump after using to minimize evaporation of your product!
Thank you so much for your wonderful 5-star review, Angela! We're delighted to hear our Lacquer Remover Pump has become an essential tool in your nail care routine. It's fantastic that you find the innovative design dispenses just the right amount onto cotton pads, minimizing waste while providing a clean, controlled application. .
Your positive feedback on the intuitive locking mechanism that prevents evaporation reinforces our goal of ensuring our solutions maintain their potency from first use to last drop. We appreciate you sharing your initial experience - it motivates us to continue refining our products to achieve an effortless, luxurious ritual with every step.
Thank you for your amazing support and enthusiasm for our brand. It means everything to our team to receive valuable insights that guide future innovations. We look forward to bringing you more game-changing tools and formulas very soon.
Works great with the Londontown Strengthening Lacquer Remover. There are no instuctions, adn it took me a second to figure out, but if you tist the stem one direction it allows you to pump and if you twist it the other direction it looks the pump when not in use.
The remover pump does not work. I contacted customer service a while ago (I don't remember when) but never heard back. I love the all of the products otherwise. I have over 20 of the nail colors, all but 1 of the neil veils, all of the nail concealers (pink is my favorite!), many of the top coats, and many of the nail care products from cuticle remover to sheer strength, etc. I'm using the remover without the pump. I currently have 3 items in my cart ready to check out!
We truly appreciate your loyalty to LONDONTOWN! Our Customer Service team already reached out to you via email to get a replacement on the way and ensure you have the seamless experience you deserve!