Remove the cap and red stopper from your bottle of Prep & Remove Lacquer Remover or Strengthening Lacquer Remover and replace with pump. Once pump is screwed securely onto the bottle unlock the pump by turning in a clockwise direction until you feel it give a little. Once unlocked, open the clear top lid, place a cotton round over the well of the pump and push down to saturate cotton with remover. To lock pump, turn counter-clockwise then push down to make sure it is no longer in the unlocked position.
My 1st order came and the pump did not work. I contacted customer service and they sent another pump out right away. My new pump works great! I feel like I'm at the spa getting my nails done. So glad I found Londontown! I was getting my nails done every few weeks but that was expensive and sometimes my girl wasn't in when I needed them done. Now I'm just doing them for myself and I love it!!
I have not been able to make the pump work, tried all the recommendations
Thanks for sharing your experience with the Lacquer Remover Pump, GA. We're sorry to hear you're having trouble getting the pump mechanism to work properly despite trying the recommended solutions. Our customer service team has reached out to you via email to help resolve this issue and ensure you get a fully functional product.
This pump helps to dispense the exact amount of remover needed for each cotton. It helps to minimize waste and spills for product. Was a little tricky to figure out at first, but once that was done it works great. Be sure to relock the pump after using to minimize evaporation of your product!
Thank you so much for your wonderful 5-star review, Angela! We're delighted to hear our Lacquer Remover Pump has become an essential tool in your nail care routine. It's fantastic that you find the innovative design dispenses just the right amount onto cotton pads, minimizing waste while providing a clean, controlled application. .
Your positive feedback on the intuitive locking mechanism that prevents evaporation reinforces our goal of ensuring our solutions maintain their potency from first use to last drop. We appreciate you sharing your initial experience - it motivates us to continue refining our products to achieve an effortless, luxurious ritual with every step.
Thank you for your amazing support and enthusiasm for our brand. It means everything to our team to receive valuable insights that guide future innovations. We look forward to bringing you more game-changing tools and formulas very soon.
Works great with the Londontown Strengthening Lacquer Remover. There are no instuctions, adn it took me a second to figure out, but if you tist the stem one direction it allows you to pump and if you twist it the other direction it looks the pump when not in use.
My first order of this pump, it didn’t work. Customer service was super nice and replaced it. The replacement worked.
My next order included another pump, it doesn’t work either! No, I didn’t call customer service bc I was so busy with my sister’s estate (still am). Time slipped by and “return” time had passed. So, now I have two of these that don’t work. Of those, ONE was replaced.
If you are fortunate enough to receive one that works, good for you! You will love it. I would love it if I had more that actually worked. If you are like me; you could end up frustrated with pumps that don’t work.
It would be wonderful if manufacturer would fix the defect.
Thanks for sharing your honest feedback about the Lacquer Remover Pump, Eva. We're truly sorry to hear about the repeated issues you've experienced with defective pumps. Our customer service team has reached out to you via email to address your concerns about the product defects and help find a solution that works better for you.