Just got it and I think the product leaked out. It’s half full. I haven’t even opened it yet. Probably will not buy again. I have loved every Londontown purchase and don’t ever complain about them. This missed the mark though.
Thank you for reaching out. We understand the ampoule may appear less than full at first glance. Rest assured, every Peptide Serum Concentrate contains the full 10 mL of product listed on the packaging.
The additional space is intentionally built into the dispensing system to ensure the formula is dispensed consistently and efficiently. While the appearance may not look completely full, you are receiving the full amount of product with every ampoule.
Not sure just received and feel
It’s sticky and my bottle came 3/4 way full too expensive for that
Every Peptide Serum Concentrate ampoule contains the full 10 mL of product listed on the packaging. The visible space in the bottle is intentionally designed to accommodate the airless dispensing system, which helps deliver the formula consistently with each use. While the bottle may not appear completely full, you are receiving the complete 10mL of product.
As for the texture, the serum is intentionally formulated with a gel-serum consistency so it adheres to the nail and cuticle rather than running off immediately after application. That said, we understand everyone has different preferences, and we want you to love your experience with LONDONTOWN.
Our Customer Service team will be reaching out shortly to learn more and help however we can.
Like many others have stated, the bottle is 2/3 full at best. It was difficult to open also. Shrinkflation?
Sending it back.
Thank you for reaching out! Every Peptide Serum Concentrate ampoule contains the full 10 mL of product listed on the packaging. The visible space in the bottle is intentionally designed to accommodate the airless dispensing system, which helps deliver the formula consistently with each use. While the bottle may not appear completely full, you are receiving the complete 10mL of product.
Received my order finally after waiting 3 weeks - was surprised when I opened the box to see the bottle only 3/4 full. Now reading reviews, see that is common, but at $22 a bottle it is disappointing to say the least.
Hoping it does work but dissatisfied with the lack of serum in the bottle.
Thank you for reaching out! Every Peptide Serum Concentrate ampoule contains the full 10 mL of product listed on the packaging. The visible space in the bottle is intentionally designed to accommodate the airless dispensing system, which helps deliver the formula consistently with each use. While the bottle may not appear completely full, you are receiving the complete 10mL of product.
Very disappointed in the amount of the product in the bottle. Given the price, how long it took to receive it and now the packaging, I cannot express the disappointment enough. The box with picture of a full bottle and the website pictures certainly does not reflect that the bottle will be received with about 3/4 full. Misleading!
We'd love to help! Every Peptide Serum Concentrate ampoule contains the full 10 mL of product listed on the packaging. The visible space in the bottle is intentionally designed to accommodate the airless dispensing system, which helps deliver the formula consistently with each use. While the bottle may not appear completely full, you are receiving the complete 10mL of product.
