Just received a replacement pump because the original one would not work. Now, the pump is working so far and admittedly, it is a good idea about how well the pump saturates the cotton ball! Praying it continues to work. 4 stars still because it’s tricky to get it to work.
I bought two of them and neither one works
That is too bad would have been a great thing to have.
Our Customer Service team will be reaching out directly to take a closer look. Thank you for giving LONDONTOWN a try, and we're glad to help make this right for you.
This pump worked the first 2 times I used it, and now it doesn't. And from the looks of the reviews, this seems to be a common thing which is not acceptable. I realize that it didn't cost that much but I think Londontown needs to go back the the drawing board, put a little more into it and make a decent product. I just disposed of a similar pump from Mary Kay that I had for over 35 years...with absolutely no problems. Please fix this, it's a nice convenient thing to have but please make one that works. I have been so pleased with my other purchases so this is a real disappointment .
We appreciate you taking the time to share this, and our Customer Service team will be reaching out directly to take a closer look and help find the right solution. Your continued trust in LONDONTOWN means a lot to us.
I was quite excited to receive my pump. However, as others described it does not work. I’ve tried everything including watching the video numerous times. Still nothing. Love Londontown products, but they dropped the ball on this one🙄
We're so glad you've been a fan of LONDONTOWN, and we appreciate you letting us know about this. This is certainly not the experience we want for you, and we'd love the chance to help. Our Customer Service team will be reaching out directly to learn more and get this sorted out for you.
This pump does not work. After 20 minutes of me and my husband attempting to make it function, I google it and saw that many, many other people had the same issue. Most said Londontown haven’t them a new one. I have to remove the pump completely to use the remover. So, I made the same request offering to return the one I have and they said they had no record of me buying it. That is BS I have at least 25 or more of their nail products. I can also see my points with them online.
I’m thinking of switching to a competitor because clearly my purchase history is not important to them.
Thanks for letting us know! We're sorry to hear about the trouble with the pump mechanism and the mix-up locating your order history. Our Customer Service team will reach out directly via email to make this right and get you a properly functioning replacement.