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FAQ

Frequently Asked Questions

LONDONTOWN FAQ

Why are you called Londontown?

What makes Londontown different from other clean nail and beauty brands?

What is ‘kur®’?

What is ‘lakur’?

How clean are your nail polishes? Are they non-toxic?

What Is Florium Complex?

I’d like to carry and use Londontown at my nail salon.

ORDER QUESTIONS

How can I update my order?

How can I check the status of my order?

I received the wrong item.

Can I use more than one promo code?

What is Londontown Rewards? How do I sign up?

I forgot to apply my discount code!

What is AfterPay? How does it work?

How can I cancel an order?

SHIPPING

Where does Londontown ship?

When can I expect to receive my Londontown order?

Do you offer free shipping?

I'm having problems with the tracking number.

My package was never delivered.

I placed an order with standard shipping but my order is taking awhile to arrive!

TECHNICAL

How do I contact your PR team?

How do I unsubscribe from your emails?

How do I contact you via phone?

RETURNS & EXCHANGES

How do I place a return?

Can I make an exchange?

What’s your return policy?

How long does it take to process a return?

What should I do if I receive the wrong product or am missing something from my order?

PROMO CODES

Where can I find Londontown discount codes?

How do I apply my discount code?

Why did my free shipping offer disappear after I entered a promo code?

Why didn’t my discount code apply to the gel collection?

PRODUCT

Where are Londontown products made?

Are Londontown products cruelty-free?

I thought your nail polishes were 9-free. Now that you’re 16+ free, what’s different? Did you change your formula?

How are your nail polishes breathable?

Whats the difference between Nail Hardener & Base Coat and Gel Genius Base Coat?

What goes first the Fortifying Ridge Filler or the Nail Hardener & Base Coat?

What’s the best way to apply nail polish? How do I make my manicure/pedicure last?

How do I prevent my nail polish from getting thick and gloopy?

My lakur didn’t come with the new wide brush!

What’s the difference between lakur and gel color?

Why is it recommended that only professionals use your gel products?