Londontown's reward program, rewards customers with $$ off their purchase and other incentives!
One must sign up for the rewards program by creating an account with Londontwon to start collecting points.
You can earn points by following or sharing Londontown on social acounts, through the respective rewards program link found under your rewards account via londontownusa.com. Your rewards account can be found by click Rewards or the present emoji, on the bottom right hand corner of your screen.
You can also earn a point for every dollar spent, prior to shipping and taxes.
No. Unfortunately, we cannot modify orders once they have been placed. This includes switching products, adding or removing products, changing your shipping/billing address or phone number. So sorry for the inconvenience!
We can immediately cancel & refund your order within the first 15 minutes of placing your order, if ordered during business hours. Business hours do not include weekends or holidays. Business hours are from Monday through Friday, 9 AM to 4 PM EST.
After 15 minutes, there is no guarantee of a refund or cancellation.
We're sorry the products did not work out for you.
Please note, after your order is delivered you will have 14 days to return any product that is unopened and unused for a refund for the product value. If the product is received used or opened, you will not receive a refund for the product.
Please click the link below & fill out the form to process your refund.
Once you fill out the form, someone will reach out within 48 business hours.
Please note that we can only accept returns for products purchased through our website (https://londontownusa.com). Products purchased through an authorized retailer must be returned to the original place of purchase, in accordance with the retailer’s return policy.
Sometimes the shipping carrier can misplace your package. We ask that you check with your housemates/roomates, neighbors or building manager first. If your package is still not found after 5 business days of confirmed delivery via your tracking number, send an email to firstname.lastname@example.org
We'll help you locate your package and get this taken care of ASAP!
Our products typically take 3-5 business days to process and ship within 2-5 business days. (Business days do not include Saturday, Sunday & holidays.) Londontown's business hours are Monday through Friday from 9 AM to 4 PM EST.
If there is a sale or new launch, please note that orders may take slightly longer to process. We ask that you are patient during this time.
Please note that if you place an order via 2 DAY FedEx shipping, please consider the 3-5 business days it will take to process your order.
Once your order has shipped, you will received a shipping notification .
Once an order is shipped, it's in the safe hands of a carrier (USPS, UPS or FedEx). Once the carrier has your package, there is nothing we can do on our end. We suggest contacting the carrier in regards to your package.
All Londontown lakurs are infused with Florium Complex, our proprietary blend of botanical extracts, which includes Rapeseed Flower Oil (moisturizing agent), Evening Primrose Oil (prevents cracking) Chamomile Extract (soothes), Garlic Extract (strengthens), Cucumber Extract (helps with splitting and Vitamins A & E (growth). In addition, lakurs are infused with Biotin and Calcium to keep products acetone-free.
Londontown lakurs are ingredients fused proportionately to for perfect hardness & gloss, while preventing cracking, fading chipping and peeling.
The hydrolyzed wheat protein in Londontown polishes is a sub ingredient which is processed in such a way that traces of gluten are removed during manufacturing. The formula is rendered gluten-free and is tested to confirm less than detectable levels of gluten.
3) After base coat is completely dry, apply a lakur of your choosing.
4) Wait until lakur is completely dry and apply a top coat of your choosing. Protective Top Coat is best for a shiny, nail shielding, glossy finish. Gel Genius Top Coat is best paired with our Gel Genius Base Coat,
that creates a gel-like finish and wear. Protective Matte Coat offers all the benefits of a Protective Top Coat in a matte finish.
Lakur is a regular polish that you can use at home or bring to a salon.It does not require a UV/LED light.
Gel color is a gel polish that requires a UV/LED light to dry. We recommend taking our gel colors to your local salon for a professional nail technician to use as our gel colors are made for professional usage.
Unfortunately, it is taking our production team a bit longer than planned to swap out all of our smaller brushes. They're working around the clock to make this happen for all of you!
In the meantime, if you'd like to receive a new brush (free of charge of course!!) we'll be happy to send you however many you need! Send an email to email@example.com with your order number along with your full name, address and the quantity you'll need.
Please allow 48 business hours for someone to respond. Please note business hours do not include weekends (Saturday and Sunday) or holidays.
AfterPay as an additional payment method at checkout. With AfterPay, you are able to shop now and pay later. Simply select Installments by AfterPay during checkout and pay for your purchase over 4 equal payments.
Please note AfterPay only applies to overs over $30.