FAQ

Whoo! We're happy to hear you'd like to carry Londontown. 

Please email sales@londontownusa.com 

We receive hundreds of emails every day. We are working around the clock to get back to you ASAP. 

Please allow us 48-72 business hours to respond to you. Business hours do not include holidays or weekends.

Londontown's reward program, rewards customers with $$ off their purchase and other incentives! 

One must sign up for the rewards program by creating an account with Londontwon to start collecting points. 

You can earn points by following or sharing Londontown on social acounts, through the respective rewards program link found under your rewards account via londontownusa.com. Your rewards account can be found by click Rewards or the present emoji, on the bottom right hand corner of your screen. 

You can also earn a point for every dollar spent, prior to shipping and taxes. 

It's easy! Click on Rewards Program found at the bottom right corner of our website & follow the instructions.

While we love to reward you, unfortunately previous purchases do not qualify for reward points. 

Please be sure to sign up for our rewards program prior to purchasing to reap all the benefits of taking part in our rewards program! 

No. Unfortunately, we cannot modify orders once they have been placed. This includes switching products, adding or removing products, changing your shipping/billing address or phone number. So sorry for the inconvenience!

We can immediately cancel & refund your order within the first 15 minutes of placing your order, if ordered during business hours. Business hours do not include weekends or holidays. Business hours are from Monday through Friday, 9 AM to 4 PM EST.

After 15 minutes, there is no guarantee of a refund or cancellation.

To cancel your order, please email info@londontownusa.com with your order number and reason for cancelation.

Oh no! We're sorry for the inconvenience!

Please email our customer service team at info@londontownusa.com within 10 business days of receiving your items with a picture of the items received & your order number.

We will get back to you within 2-3 business days!

We're sorry the products did not work out for you.

Please note, after your order is delivered you will have 14 days to return any product that is unopened and unused for a refund for the product value. If the product is received used or opened, you will not receive a refund for the product. 

Please click the link below & fill out the form to process your refund. 

Once you fill out the form, someone will reach out within 48 business hours. 

https://londontownusa.com/pages/returns

Please note that we can only accept returns for products purchased through our website (https://londontownusa.com). Products purchased through an authorized retailer must be returned to the original place of purchase, in accordance with the retailer’s return policy. 

While we love discount codes too, once an order is placed changes cannot be made to your order.

Please do not forget to apply your discount code at the time of purchase to reap all the benefits!

Sometimes the shipping carrier can misplace your package. We ask that you check with your housemates/roomates, neighbors or building manager first.  If your package is still not found after 5 business days of confirmed delivery via your tracking number, send an email to info@londontownusa.com

Unfortunately, at this time we do not accept any exchanges.

We're happy to accept products that are unused in good condition as a return. To make a return, please fill out the form below.

https://londontownusa.com/pages/returns

Our products typically take 3-5 business days to process and ship within 2-5 business days. (Business days do not include Saturday, Sunday & holidays.) Londontown's business hours are Monday through Friday from 9 AM to 4 PM EST.

If there is a sale or new launch, please note that orders may take slightly longer to process. We ask that you are patient during this time.

Please note that if you place an order via 2 DAY FedEx shipping, please consider the 3-5 business days it will take to process your order.

Once your order has shipped, you will received a shipping notification .

Yes! All orders in the continental US qualify for free shipping with every $30 purchase.

Once an order is shipped, it's in the safe hands of a carrier (USPS, UPS or FedEx). Once the carrier has your package, there is nothing we can do on our end. We suggest contacting the carrier in regards to your package. 

All Londontown lakurs are infused with Florium Complex, our proprietary blend of botanical extracts, which includes Rapeseed Flower Oil (moisturizing agent), Evening Primrose Oil (prevents cracking) Chamomile Extract (soothes), Garlic Extract (strengthens), Cucumber Extract (helps with splitting and Vitamins A & E (growth). In addition, lakurs are infused with Biotin and Calcium to keep products acetone-free. 

Londontown lakurs and kurs are manufactured in the USA

The hydrolyzed wheat protein in Londontown polishes is a sub ingredient which is processed in such a way that traces of gluten are removed during manufacturing.  The formula is rendered gluten-free and is tested to confirm less than detectable levels of gluten.

Our Nail Hardener & Base Coat is a perfect pairing with our Protective Top Coat while our Gel Genius Base Coat is a perfect pairing with our Gel Genius Top Coat. 

The Nail Hardener & Base Coat helps to strengthen nails and prevent splitting while our Gel Genius Base Coat will help to prolong a gel-like wear.

Our Fortifying Ridge Filler and Nail Hardener & Base Coat are both base coats that should not be applied on top of each other. 

Instead, we suggest alternating nails that have ridges with our Fortifying Ridge Filler and using our Nail Hardener & Base Coat for any nails that do not require a ridge filler. 

1) Clean off nail plate with a Strengthening Lacquer Remover to remove any oil, residue and left over polish. 

2) Apply a base coat of your preference. If your nails require hardening, we suggest Nail Hardener & Base Coat. If your looking for a plumping gel-like finish, we recommend our our Gel Genius Base Coat.

For nails that require a bit of ridge filling, Fortifying Ridge Filler is the way to go. 

3) After base coat is completely dry, apply a lakur of your choosing. 

4) Wait until lakur is completely dry and apply a top coat of your choosing. Protective Top Coat is best for a shiny, nail shielding, glossy finish. Gel Genius Top Coat is best paired with our Gel Genius Base Coat,

that creates a gel-like finish and wear. Protective Matte Coat offers all the benefits of a Protective Top Coat in a matte finish. 

5) You can choose to wait until nails are completely dry and apply our Nourishing Cuticle Oil or apply our Accelerating Drying Oil to speed up polish drying time and nourish nails! 

Rapeseed oil is an ingredient in our Florium Complex blend that helps to treat nails deep within. 

Lakur is a regular polish that you can use at home or bring to a salon.It does not require a UV/LED light. 

Gel color is a gel polish that requires a UV/LED light to dry. We recommend taking our gel colors to your local salon for a professional nail technician to use as our gel colors are made for professional usage. 

We're so sorry about the inconvenience. 

Unfortunately, it is taking our production team a bit longer than planned to swap out all of our smaller brushes. They're working around the clock to make this happen for all of you! 

In the meantime, if you'd like to receive a new brush (free of charge of course!!) we'll be happy to send you however many you need! Send an email to info@londontownusa.com with your order number along with your full name, address and the quantity you'll need. 

Please allow 48 business hours for someone to respond. Please note business hours do not include weekends (Saturday and Sunday) or holidays.

You can receive the 20% off discount code in two different ways via email or text message. 

You can opt in on an website browser through the pop up displayed on your screen by entering in your email.

Alternatively, you can opt in to receive 20% off via text message through a mobile browser by clicking "Tap for 20% off" at the bottom of your mobile screen.

We're so sorry! Discount codes do not apply to our gel products at this time as they are being sold at professional pricing. 

1. Add products to your cart.

2. When you're ready, click checkout on the bottom right hand corner.

3. On the right hand, you'll notice all the products you have selected. Below, there is a box labeled "discount" in which you can enter your code.

If the code is valid, it will apply to your order and you will see the discounted rate.

Each discount code may have different exceptions. 

However, most discount codes do not apply to our sale items or gel products. 

AfterPay as an additional payment method at checkout. With AfterPay, you are able to shop now and pay later. Simply select Installments by AfterPay during checkout and pay for your purchase over 4 equal payments. 

Please note AfterPay only applies to overs over $30. 

Before contacting us via phone, we highly suggest surfing our FAQ as many of your questions are answered here. 

If you can’t find what you’re looking for or need help regarding your order, our Customer Care team will be more than happy to assist you! 

You can unsubscribe from our emails by scrolling down into a previous email we've sent you and select unsubscribe. This will remove you from our emailing list!

If you change your mind later, you can still subscribe to our newsletters by signing up on our website or contacting us at info@londontownusa.com 

Are you an influencer looking to take part in our greatest and latest influencer package? You can email us at socialmedia@londontownusa.com

If you're a member of the media, feel free to send emails to press@londontownusa.com