FAQ

All Londontown products are infused with a proprietary ingredient Florium Complex, that is infused with botanicals like Vitamin E & Rapeseed Oil to deeply nourish nails. From kurs to lakurs, every Londontown products is made to nourish & hydrate for stronger, longer nails.

The hydrolyzed wheat protein in Londontown polishes is a sub ingredient which is processed in such a way that traces of gluten are removed during manufacturing.  The formula is rendered gluten-free and is tested to confirm less than detectable levels of gluten.

Londontown lakurs and kurs are manufactured in the USA

1. Add products to your cart.

2. When you're ready, click checkout on the bottom right hand corner.

3. On the right hand, you'll notice all the products you have selected. Below, there is a box labeled "discount" in which you can enter your code.

If the code is valid, it will apply to your order and you will see the discounted rate.

Whoo! We're happy to hear you'd like to carry Londontown. 

Please click the link below and fill out the form to get started.

Someone will get back to you within 48 hours. 

We receive hundreds of emails every day. We are working around the clock to get back to you ASAP. 

Please allow us 48 business hours to respond to you. Business hours do not include holidays or weekends.

No. Unfortunately, we cannot modify orders once they have been placed. This includes switching products, adding or removing products. So sorry for the inconvenience!

We can immediately cancel & refund your order within the first 15 minutes of placing your order, if ordered during business hours. Business hours do not include weekends or holidays. Business hours are from Monday through Friday, 9 AM to 4 PM EST.

After 15 minutes, there is no guarantee of a refund or cancellation.

To cancel your order, please email info@londontownusa.com with your order number and reason for cancelling.

Oh no! We're sorry for the inconvenience!

Please email our customer service team at info@londontownusa.com within 10 days of receiving your items with a picture of the items received & your order number.

We will get back to you within 2-3 business days!

While we love discount codes too, once an order is placed changes cannot be made to your order.

Please do not forget to apply your discount code at the time of purchase to reap all the benefits!

We're sorry the products did not work out for you.

Please note, after your order is delivered you will have 14 days to return any product that is unopened and unused for a refund for the product value. If the product is received used or opened, you will not receive a refund for the product. 

Please click the link below & fill out the form to process your refund. 

Once you fill out the form, someone will reach out within 48 business hours. 

Sometimes the shipping carrier can misplace your package. We ask that you check with your housemates/roomates, neighbors or building manager first.  If your package is still not found after 5 business days of confirmed delivery via your tracking number, send an email to info@londontownusa.com

Our products typically ship within 2 business days. (Business days do not include Saturday, Sunday & holidays.) Londontown's business hours are Monday through Friday from 9 AM to 4 PM EST.

If there is a sale or new launch, please note that orders may take slightly longer to process. We ask that you be patient during this time.

Please note that if you place an order via 2 DAY FedEx shipping, please consider the 2 business days it will take to process your order.

Once your order has shipped, you will received a shipping notification .

Yes! All orders in the continental US qualify for free shipping with every $30 purchase.

Once an order is shipped, it's in the safe hands of a carrier (USPS, UPS or FedEx). Once the carrier has your package, there is nothing we can do on our end. We suggest contacting the carrier in regards to your package. 

It's easy! Click on Rewards Program found at the bottom right corner of our website & follow the instructions.

Our Nail Hardener & Base Coat is a perfect pairing with our Protective Top Coat while our Gel Genius Base Coat is a perfect pairing with our Gel Genius Top Coat. 

The Nail Hardener & Base Coat helps to strengthen nails and prevent splitting while our Gel Genius Base Coat will help to prolong a gel-like wear.