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Frequently Asked Questions

Popular Questions

I'm a nail salon & would like to receive wholesale pricing.

Why have you not responded to my email?

What is Londontowns Rewards?

How do I sign up for Londontown rewards?

Can I receive reward points for previous purchases?

My Free Shipping did NOT apply!

Order Issues

Can I modify my order after I've placed it?

Can I cancel my order after I've placed it?

I received the wrong item.

I need to make a return.

I forgot to apply my discount code.

Where is my order?

I'd like to exchange my product received.


When will my order ship?

Do you offer free shipping?

I placed an order with standard shipping but my order is taking awhile to arrive!


Why are Londontown's lakurs different?

Where are Londontown products made?

What is the Hydrolyzed Wheat Protein labeled in lakurs?

Whats the difference between Nail Hardener & Base Coat and Gel Genius Base Coat?

What goes first the Fortifying Ridge Filler or the Nail Hardener & Base Coat?

What is your manicure protocol?

What is rapeseed?

What is the difference between lakur and gel color?

My polish didn't include the new wide brush!

Payments & Promotions

How do I receive the 15% off discount code?

Why didn't my discount code apply to my gel colors?

How do I apply a discount code?

What are the discount code exceptions?

What is AfterPay? How does it work?


How do I contact you by phone?

How do I unsubscribe from your emails?

How do I contact your PR team?