FAQ

Although we’re based in the U.S., our name pays homage to our founder’s inspiration—which began in a small flower garden in Radlett, England. (You can read more about our story here.) We wanted to create a beauty destination for clean, luxurious beauty, so here we are. Welcome!

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Please email our customer service team at info@londontownusa.com within 10 business days of receiving your items with a picture of the items received & your order number.

We will get back to you within 2-3 business days!

Are you an influencer looking to take part in our greatest and latest influencer package? You can email us at socialmedia@londontownusa.com

If you're a member of the media, feel free to send emails to press@londontownusa.com  

Our Nail Hardener & Base Coat is a perfect pairing with our Protective Top Coat while our Gel Genius Base Coat is a perfect pairing with our Gel Genius Top Coat.

The Nail Hardener & Base Coat helps to strengthen nails and prevent splitting while our Gel Genius Base Coat will help to prolong a gel-like wear.

Our Fortifying Ridge Filler and Nail Hardener & Base Coat are both base coats that should not be applied on top of each other. 

Instead, we suggest alternating nails that have ridges with our Fortifying Ridge Filler and using our Nail Hardener & Base Coat for any nails that do not require a ridge filler.