Frequently Asked Questions

Popular Questions

Why is Londontown different?

What is the Hydrolyzed Wheat Protein labeled in lakurs?

Where are Londontown products made?

How do i apply a discount code?

I'm a nail salon & would like to receive wholesale pricing!

Why have you not responded to my email??

Order Issues

Can I modify my order after I've placed it?

Can I cancel my order after I've placed it?

I received the wrong item!

I forgot to apply my discount code!

I need to make a return!

Where is my order??


When will my order ship?

Do you offer free shipping?

I placed an order with standard shipping but my order is taking FOREVER to arrive!


How do I sign up for Londontown rewards?

Whats the difference between Nail Hardener & Base Coat and Gel Genius Base Coat?



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