Frequently Asked Questions


Why are you called Londontown?

What makes Londontown different from other clean nail and beauty brands?

What is ‘kur®’?

What is ‘lakur’?

What Is Florium Complex?

I’d like to carry and use Londontown at my nail salon.


I received the wrong item.

How can I check the status of my order?

Can I use more than one promo code?

What is Londontown Rewards? How do I sign up?

I forgot to apply my discount code!

What is AfterPay? How does it work?

How can I cancel an order?


Where does Londontown ship?

When can I expect to receive my Londontown order?

Do you offer free shipping?

I'm having problems with the tracking number.

My package was never delivered.

I placed an order with standard shipping but my order is taking awhile to arrive!


How do I contact your PR team?

How do I unsubscribe from your emails?

How do I contact you via phone?


How do I place a return?

Can I make an exchange?

What’s your return policy?

How long does it take to process a return?

What should I do if I receive the wrong product or am missing something from my order?


Where can I find Londontown discount codes?

How do I apply my discount code?

Why did my free shipping offer disappear after I entered a promo code?

Why didn’t my discount code apply to the gel collection?


Are Londontown products cruelty-free?

What goes first the Fortifying Ridge Filler or the Nail Hardener & Base Coat?

Where are Londontown products made?

Whats the difference between Nail Hardener & Base Coat and Gel Genius Base Coat?

What is the Difference Between lakurs, Illuminating Nail Concealer and Perfecting Nail Veils?

How are your nail polishes breathable?

What’s the best way to apply nail polish? How do I make my manicure/pedicure last?

How do I prevent my nail polish from getting thick and gloopy?

My lakur didn’t come with the new wide brush!

What’s the difference between lakur and gel color?