I was quite excited to receive my pump. However, as others described it does not work. I’ve tried everything including watching the video numerous times. Still nothing. Love Londontown products, but they dropped the ball on this one🙄
We're so glad you've been a fan of LONDONTOWN, and we appreciate you letting us know about this. This is certainly not the experience we want for you, and we'd love the chance to help. Our Customer Service team will be reaching out directly to learn more and get this sorted out for you.
This pump does not work. After 20 minutes of me and my husband attempting to make it function, I google it and saw that many, many other people had the same issue. Most said Londontown haven’t them a new one. I have to remove the pump completely to use the remover. So, I made the same request offering to return the one I have and they said they had no record of me buying it. That is BS I have at least 25 or more of their nail products. I can also see my points with them online.
I’m thinking of switching to a competitor because clearly my purchase history is not important to them.
Thanks for letting us know! We're sorry to hear about the trouble with the pump mechanism and the mix-up locating your order history. Our Customer Service team will reach out directly via email to make this right and get you a properly functioning replacement.
Mine does not work
We'd love to help get this sorted! Our Customer Service team will reach out directly to make this right.
The remover pump does not work. I contacted customer service a while ago (I don't remember when) but never heard back. I love the all of the products otherwise. I have over 20 of the nail colors, all but 1 of the neil veils, all of the nail concealers (pink is my favorite!), many of the top coats, and many of the nail care products from cuticle remover to sheer strength, etc. I'm using the remover without the pump. I currently have 3 items in my cart ready to check out!
We truly appreciate your loyalty to LONDONTOWN! Our Customer Service team already reached out to you via email to get a replacement on the way and ensure you have the seamless experience you deserve!
My first order of this pump, it didn’t work. Customer service was super nice and replaced it. The replacement worked.
My next order included another pump, it doesn’t work either! No, I didn’t call customer service bc I was so busy with my sister’s estate (still am). Time slipped by and “return” time had passed. So, now I have two of these that don’t work. Of those, ONE was replaced.
If you are fortunate enough to receive one that works, good for you! You will love it. I would love it if I had more that actually worked. If you are like me; you could end up frustrated with pumps that don’t work.
It would be wonderful if manufacturer would fix the defect.
Thanks for sharing your honest feedback about the Lacquer Remover Pump, Eva. We're truly sorry to hear about the repeated issues you've experienced with defective pumps. Our customer service team has reached out to you via email to address your concerns about the product defects and help find a solution that works better for you.